Listing Overview
Company Description
CARE works around the globe to save lives, defeat poverty, and achieve social justice. We are a global leader within a worldwide movement dedicated to ending poverty. We are known everywhere for our unshakable commitment to the dignity of people, and we put women and girls in the center because we know that we cannot overcome poverty until all people have equal rights and opportunities. Our Core Values Commitment describes who we are, what we do, and how we do it. It reflects our Core Values of Transformation, Integrity, Diversity, Excellence, and Equality which serve as a foundation for all that we do. If these values and our mission speak to your personal values and if you are a highly motivated self-starter with organizational political savvy who likes to help solve problems behind the scenes, read on!
Job Description
POSITION SUMMARY
The ICT Specialist will oversee the organization's ICT systems and infrastructure to ensure efficient operations and alignment with organizational goals. This role includes maintaining shared resources, ensuring data security, and supporting organizational operations through ICT solutions. Key responsibilities involve implementing ICT strategies, managing hardware and software resources, and supporting staff to utilize technology effectively.
RESPONSIBILITIES
1.   ICT Operations
•   Manage and maintain IT shared resources, ensuring optimal performance and reliability.
•   Monitor system performance, perform regular updates, and troubleshoot issues in a timely manner.
•   Provide technical support to staff, resolving hardware and software issues effectively and efficiently.
•   Administer user accounts, access rights, and permissions to ensure secure and appropriate access to systems.
•
2.   Safety and Security Management
•   Lead Implement and enforce security policies and procedures to protect organizational assets and information.
•   Conduct regular security assessments and risk analyses to identify vulnerabilities and recommend necessary improvements.
•   Monitor security incidents and respond to threats, ensuring proper documentation and follow-up on incidents.
•   Organize training sessions for staff to enhance security awareness and preparedness.
3.   System and Network Administration
•   Oversee the installation, configuration, and maintenance of IT and telecom systems, ensuring they meet operational needs.
•   Manage IT inventory, including hardware and software, ensuring that all assets are tracked and maintained.
•   Develop and maintain documentation for IT systems, processes, and procedures to ensure compliance and facilitate knowledge sharing
4.   Business Continuity and Disaster Recovery
•   Assist in the development and implementation of business continuity and disaster recovery plans, ensuring data integrity and availability.
•   Conduct regular drills and tests of disaster recovery plans to ensure readiness in case of emergencies.
5.   Vendor Management
•   Lead the selection, negotiation, acquisition, and monitoring of IT hardware, software, and service contracts, including ISPs, for the country office.
•   Oversee ICT vendor performance, address service issues, and escalate as needed to ensure optimal service delivery and support.
Qualifications
QUALIFICATIONS:
•   Education/Training: Bachelor’s degree in information technology, Computer Science, or a related field.
•   Experience/Technical Skills: 5+ years of experience in IT operations, with a strong foundation in network and system administration.
•   Certifications: Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Microsoft Certified: Azure Administrator are desirable.
Skills:
•   Strong problem-solving skills and attention to detail.
•   Excellent communication skills, with the ability to convey technical information to non-technical staff.
•   Self-motivated and able to work independently in a fast-paced environment.
•   Experience with Office 365 and cloud-based services is a plus
General
Company Description
CARE works around the globe to save lives, defeat poverty, and achieve social justice. We are a global leader within a worldwide movement dedicated to ending poverty. We are known everywhere for our unshakable commitment to the dignity of people, and we put women and girls in the center because we know that we cannot overcome poverty until all people have equal rights and opportunities. Our Core Values Commitment describes who we are, what we do, and how we do it. It reflects our Core Values of Transformation, Integrity, Diversity, Excellence, and Equality which serve as a foundation for all that we do. If these values and our mission speak to your personal values and if you are a highly motivated self-starter with organizational political savvy who likes to help solve problems behind the scenes, read on!
Job Description
POSITION SUMMARY
The ICT Specialist will oversee the organization's ICT systems and infrastructure to ensure efficient operations and alignment with organizational goals. This role includes maintaining shared resources, ensuring data security, and supporting organizational operations through ICT solutions. Key responsibilities involve implementing ICT strategies, managing hardware and software resources, and supporting staff to utilize technology effectively.
RESPONSIBILITIES
1.   ICT Operations
•   Manage and maintain IT shared resources, ensuring optimal performance and reliability.
•   Monitor system performance, perform regular updates, and troubleshoot issues in a timely manner.
•   Provide technical support to staff, resolving hardware and software issues effectively and efficiently.
•   Administer user accounts, access rights, and permissions to ensure secure and appropriate access to systems.
•
2.   Safety and Security Management
•   Lead Implement and enforce security policies and procedures to protect organizational assets and information.
•   Conduct regular security assessments and risk analyses to identify vulnerabilities and recommend necessary improvements.
•   Monitor security incidents and respond to threats, ensuring proper documentation and follow-up on incidents.
•   Organize training sessions for staff to enhance security awareness and preparedness.
3.   System and Network Administration
•   Oversee the installation, configuration, and maintenance of IT and telecom systems, ensuring they meet operational needs.
•   Manage IT inventory, including hardware and software, ensuring that all assets are tracked and maintained.
•   Develop and maintain documentation for IT systems, processes, and procedures to ensure compliance and facilitate knowledge sharing
4.   Business Continuity and Disaster Recovery
•   Assist in the development and implementation of business continuity and disaster recovery plans, ensuring data integrity and availability.
•   Conduct regular drills and tests of disaster recovery plans to ensure readiness in case of emergencies.
5.   Vendor Management
•   Lead the selection, negotiation, acquisition, and monitoring of IT hardware, software, and service contracts, including ISPs, for the country office.
•   Oversee ICT vendor performance, address service issues, and escalate as needed to ensure optimal service delivery and support.
Qualifications
QUALIFICATIONS:
•   Education/Training: Bachelor’s degree in information technology, Computer Science, or a related field.
•   Experience/Technical Skills: 5+ years of experience in IT operations, with a strong foundation in network and system administration.
•   Certifications: Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Microsoft Certified: Azure Administrator are desirable.
Skills:
•   Strong problem-solving skills and attention to detail.
•   Excellent communication skills, with the ability to convey technical information to non-technical staff.
•   Self-motivated and able to work independently in a fast-paced environment.
•   Experience with Office 365 and cloud-based services is a plus
